Family members often arrive in our offices to complain about the horrible resident care and conditions at the Sleepy Time Nursing Home! They tell me their mother has resided at the facility for several years and has suffered from malnutrition, dehydration, decubitus ulcers, and violent attacks from other residents. They tell me they have complained to the nurses, Director of Nursing, Administrator, and local Ombudsman. No one has made any changes and the care remains poor, at best!
What do you do? How about forming a Residents’ Rights Advocacy Group! This group can provide more “push” for positive changes than you can imagine. Follow the guidelines established by the National Citizens Coalition for Nursing Home Reform (NCCNHR). It’s a great start toward making a difference!